FAQ
Q.Can you wrap it as a gift?
A. If you would like to wrap the item in a simple manner (such as putting it in a bag and tying it with a ribbon), we will charge ¥110 (tax included) per wrapping.
Please check "I would like gift wrapping" when ordering.
*If you would like all items to be packaged together or individually, please indicate that as well. Please note that the price will change depending on the number of packages, so we will contact you later.
*Conditions may change during campaigns, etc.
Q.Can I add/change/cancel items?
A. If you find a mistake in your application after placing your order and would like to make changes, please contact us immediately using the "Contact Us" button below.
In addition, as a general rule, we do not accept cancellations of orders due to customer convenience, but in the unlikely event that you place a duplicate order or make a mistake in the order details, please contact us immediately using the "Contact Us" button below. please.
[About contact deadline]
If you wish to make any changes, please be sure to contact us on the same day you place your order.
*If you do not contact us on the same day, the procedure will continue and the product may not be shipped.
In that case, we apologize for the inconvenience, but please receive the item and complete the return procedure.
*Please note that changes cannot be made after an order is completed, so please contact us and place your order again.
[For inquiries]
Please have your order number, orderer's name, and phone number at the time of order ready and contact us using the "Contact Us" button below on the same day you place your order.
Inquiry form
Q.Can I place an order by phone?
A. We accept orders over the phone, but the only payment method is [cash on delivery].
Also, like the online shop, please note that shipping fee of ¥800 including tax will be added to the total product price.
Q. I placed an order but I did not receive a confirmation email.
Once your order is confirmed, an order confirmation email will be automatically sent from our server.
If you do not receive this information, your order may not have been confirmed or your order may have been treated as spam and may not have been delivered, so please contact us by phone or email.
TEL: 03-3955-9076
MAIL：customer@naito-design.co.jp
Q.Are there any shipping and handling charges?
A.Shipping charges are as follows.
Honshu: ¥800 (tax included)
Hokkaido, Shikoku, Kyushu: ¥1,000 (tax included)
Please contact us regarding shipping charges to Okinawa and remote islands.
*Depending on the shipping method, we may contact you separately for shipping charges in some areas.
[Cash on delivery fee]
1 - 30,000 yen ⇒ 330 yen (tax included)
30,001 - 100,000 yen ⇒ 550 yen (tax included)
Q.I would like you to issue a receipt.
A.It is possible to issue a receipt. Please write in the message field when ordering that you would like a receipt.
*If you have a specific address and item cost, please fill them in as well.
Q.Can I specify the shipping company?
A.The only regular shipping company is our contracted company (Japan Post).
If you really wish to use another shipping company, please write it in the message field when ordering.
We will contact you regarding shipping charges etc. later.
Q.What payment methods can I use?
A.nipopo online shop accepts the following payment methods.
・Credit card payment
・Cash on delivery payment
For more information, please see "About Payment" below.
"About payment"
Q.Can I return the product?
A. We do not accept cancellations after the product has been shipped due to the customer's convenience.
However, in the unlikely event that there is a problem with the product you have purchased, we will provide a refund or exchange.
If the product is defective, please send us a photo of the defective part by email.
Contact phone number: 03-3955-9076
Email address: customer@naito-design.co.jp
Q. I would like to choose the face of the stuffed animal.
A.In order to satisfy our customers, we try to send stuffed animals with faces that we think are cute, but if you wish, you can also take a photo and choose from several items. .
In that case, please enter the desired product name in the message field.
I will send you the photos by email later.
*This service only applies to stuffed animals and mascots.
*We will make every effort to accommodate your request, but we cannot guarantee that we will be able to provide the product that meets your request. We apologize for any inconvenience this may cause.
Q.My stuffed animal got dirty.
A. If you wash stuffed animals, the texture of the fabric may change or the shape may change, so if you are concerned about dirt, please wipe it clean with a towel or other cloth that has been dampened with water and wrung out. Please give it to me.
Q.I would like to see it in the store and purchase it.
A.If you tell us your desired product series and desired region, we will search for stores that carry them.
Please contact us using the inquiry form below.
Email address: customer@naito-design.co.jp
Q. Is it possible to request repairs?
A.Depending on the nature of the repair, we may be able to accept your request, but there will be a repair fee in addition to the shipping fee.
The repair cost will depend on the details, but it can be quite expensive, so it may be better to contact a place that specializes in repairing and cleaning stuffed animals directly.
■Stuffed animal hospital
http://nuigurumi-hospital.jp/
■Stuffed animal cleaning
http://www.nuigurumi-center.com/