About returns and exchanges
● If the product you purchased from our online shop is missing, defective, or incorrect, we will replace it with a good product.
Please be sure to contact us using the contact information below within 7 days of receiving your ordered product. In addition, please return defective products to us by cash on delivery.
● If the return is due to the customer's own convenience, such as a mistake in the order or cancellation of the order after it has been shipped, the customer will be responsible for shipping charges.
Please be forewarned. (Please contact us for details)
● If you have any other concerns, please contact us immediately at the number below.
Our staff will assist you.
TEL:03-3955-9076
E-MAIL:customer@naito-design.co.jp
Business hours: 9:00-18:00 (closed on Saturdays, Sundays, and holidays)
Please be sure to contact us using the contact information below within 7 days of receiving your ordered product. In addition, please return defective products to us by cash on delivery.
● If the return is due to the customer's own convenience, such as a mistake in the order or cancellation of the order after it has been shipped, the customer will be responsible for shipping charges.
Please be forewarned. (Please contact us for details)
● If you have any other concerns, please contact us immediately at the number below.
Our staff will assist you.
TEL:03-3955-9076
E-MAIL:customer@naito-design.co.jp
Business hours: 9:00-18:00 (closed on Saturdays, Sundays, and holidays)